Current Information and FAQ on A&M and COVID-19
Current Information and FAQ on A&M and COVID-19
Current Information and FAQ on A&M and COVID-19

Q. Is A&M considered exempt from the various “Stay-at-Home” orders?
A. We have been designated as essential, delivering vital products in support of the construction industry. Therefore, we will be continuing to service our customers going forward in our normal course of business across the regions we serve. We will advise should there be any change to this in the future.

Q. Is A&M still providing shipping and curbside pickups?
A. Yes, we will continue to offer curbside pickups for customer safety and to limit in-store traffic and wait times. Call us to place your order and our team will walk you through the procedure for the pickup.

Q. What is A&M Wood Specialty doing to protect our customers? Or employees?
A. Please know that your health and that of your employees is foremost on our minds, as it is for our employees and their families. As a result, all our employees other than operations staff are working from home and have effectively been self-isolated since Monday March 16, 2020. We have also ceased “will call” pick-ups to avoid unplanned contact for our people. We have and will continue to observe all recommended COVID-19 protocols in our facilities as well as in the field. Our drivers have been instructed to call before any deliveries, not to enter your premises without invitation and permission, to maintain social distancing, and to use hand sanitizer before and after every delivery.

Q. Is A&M still receiving new shipments of material?
A. Yes, we are taking deliveries, but please call ahead for further instructions on how we will manage the delivery process.

Q. How do I get in touch with A&M to place an order?
A. Call us at 1 800 265 0624 or 519 653 9322 or via email at

Q. What are the hours of operation for A&M?
A. Mon – Fri 8:30am – 5:00pm and Sat 8:30am – 4:00pm

Q. How do customers get in touch with Accounts Receivable?
A. Call us at 905-814-8282 ext. 2298 or email

Q. How do suppliers get in touch with Accounts Payable?
A. Our Accounts Payable Team are working remotely and are available to answer any vendor account questions or concerns. Please reach us at


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